Refund Policy

Providing utmost priority to the responsible use and protection of personal private information is a core value to Agaram.

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Refund Policy

Agaram Technologies’ Quality Policy referring to Customer Satisfaction

According the Quality Policy of Agaram Technologies, we strive to provide the industry best quality software that you can use for your business or professional needs. We have created this policy that details what we will do in case we are unable to meet your expectations.

Monthly Subscriptions 

If at any time, during your first month using our service you are dissatisfied, please contact us before the next due date of payment. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs.  If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase and downgrade your account to a free plan for that service.

Annual Subscriptions

Agaram Technologies does not force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. If at any time during your first 45 days using our service you are dissatisfied, please contact us by email subscriptions@agaramtech.com. We will do our best to address your issue, provide a work-around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase and downgrade your account to the free plan.

 We are committed to delivering our products and services throughout your entire subscription period, not only the first 30 days (in case of monthly subscription) and the first 45 days (in case of annual subscription).If at any time during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract.

 Auto-Renewal

For your convenience, your monthly and yearly subscriptions can be opted for auto-renewal until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you payment receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

 We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That is the reason why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.

For questions, please e-mail payments@agaramtech.com

Exception to our Refund Policy

Please note that we will not fulfil your request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to the Product and Services due to a violation of our General Terms of Service.

 

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