Products such as ELN, SDMS, DMS and Interfacer are implemented Out-of-box.
We have a standard implementation methodology for all these products. Right from customer User Requirement Specification (URS), validation (Installation Qualification/Operation Qualification) and traceability matrix to URS are part of our standard implementation. These products are rarely customised.
LIMS implementations are projects that need to be managed well. Successful LIMS Implementation involves configuring or developing and delivering application based on the process study and understanding to fulfil the process needs.
With years of close interaction with customers and delivering successful implementations, we have defined an Implementation Methodology to achieve successful implementation with customer satisfaction.
Successful implementation involves study and analysis of user requirements, configuring, testing and delivering application based on the process study and understanding to fulfil the process needs.
With 20 years of close interaction with customers and many successful implementations, we have defined an Implementation Methodology to achieve customer satisfaction.
In the Out-of-Box implementation, the requirements are matched with the standard solution. With change management approach, we minimize deviations in the process by reducing the impact of change.
In a custom implementation, the process requirements are compared against the Out-of-Box solution and gaps are identified. The gaps are then reviewed and necessary changes in software are designed, developed, tested and implemented.
The above approach has ensured high user acceptance and adoption of the implemented system while ensuring bugs and fixes are kept to a minimum. The dependency on us (the vendor) either by the System Administrator/ Power Users for routine needs after Go Live (after the hand holding period) is also not high.
The phases and the steps in each phase are listed below in the following table along with the deliverables in each phase.