Post implementation support is the basic need to ensure long term success of any software implementation. Agaram ensures continuous support to all customers with proactive approach.
Functionally and Technically skilled support staff is monitoring customer support and issue resolution to ensure smooth operations of software solutions provided.
The incidents and problem reported are tracked in JIRA through initiating tickets till closure. Every step of progress in resolution and testing are closed monitored by all stakeholders. The status of each incident is reviewed on a day-to-day basis in daily review meetings. The following process explains the bug tracking and closure flows.